Frequently Asked Question’s
Products & Safety
1. What products does NanaCare offer?
NanaCare designs everyday medical and wellness essentials that support real-life care. From advanced wound dressings and surgical tapes to protective bandages and hygiene solutions. Every product is built to perform clinically while remaining simple, human, and reliable in daily use.
2. Are NanaCare products safe for sensitive skin?
Yes, NanaCare products are formulated with skin-first ingredients prioritising low-irritation materials and breathable designs. This makes them ideal for sensitive skin and extended wear while still providing reliable hold protection and comfort. Please note that product suitability may vary so check the product description.
3. How does NanaCare ensure product quality?
Quality is non-negotiable. NanaCare works with regulated manufacturing partners and follows strict quality-control standards across sourcing, production, and testing. Every product is evaluated for safety, performance, and consistency—so users can trust NanaCare when it matters most.
Ordering & Shipping
4. Where can I purchase NanaCare products?
NanaCare products are available directly through our official website. This ensures authenticity, the latest product releases, and access to dedicated customer support should you need it.
5. Do you ship internationally?
Yes. NanaCare offers international shipping to selected regions. Availability and shipping rates are shown at checkout so you can review options before completing your order.
6. How long does delivery take?
Orders are processed promptly and typically dispatched within 1–2 business days.
Delivery times vary by location and shipping method, with estimated timeframes provided at checkout for full transparency.
Returns & Tracking
7. Can I return or exchange a product?
Yes. You can cancel any order within 14 days of receiving it, and we accept unopened items in their original sealed packaging for up to 30 days after delivery. For hygiene reasons, opened medical and personal care items can’t be returned unless they’re faulty or not as described. Full details are in our Returns & Shipping Policy.
8. How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking details. This allows you to follow your delivery in real time from dispatch to arrival.
Partnerships & Support
9. Do you offer bulk or wholesale pricing?
Yes. NanaCare offers bulk and wholesale pricing for healthcare providers, clinics, and approved distributors. To discuss volumes and tailored pricing, email us at inquiries@nanacarecare.com.
10. Who can I contact for product support?
For product questions, order support, or general enquiries, our customer care team is here to help. Reach out at inquiries@nanacarecare.com, and we’ll respond as quickly as possible.
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