Allgemeine Geschäftsbedingungen

Last updated: 1 October 2026

1. About us

This website (www.nanacarecare.com) is operated by NanaCare, a trading name of Avanak Industries Ltd, a company registered in England and Wales (company number 13431212). Trading address: Unit 35 Riverside Industrial Estate, Power Station Road, Rugeley, Staffordshire, WS15 2YR, United Kingdom. Email: inquiries@nanacarecare.com. These terms apply to all orders placed through this website.

2. Your order

When you place an order you will receive an email acknowledging it. A contract is formed when we dispatch your order and send you a dispatch confirmation. We may decline an order, for example if an item is out of stock or a pricing error has occurred, in which case we will refund any payment in full.

3. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout. Payment is taken when you place your order.

4. Delivery

Delivery options, charges and estimated times are set out on our Returns & Shipping Policy page and at checkout.

5. Cancellations and returns

Your right to cancel and our returns process are set out on our Returns & Shipping Policy page. Nothing in these terms affects your statutory rights.

6. Product use and health information

Our products are intended for everyday first aid and personal care. Always read the label and instructions before use. Information on this website is for general guidance only and is not medical advice. If you have a medical condition, a wound that is deep, infected or slow to heal, or you are unsure whether a product is right for you, speak to a pharmacist, nurse or GP.

7. Faulty products and our liability

We are responsible for supplying goods that are of satisfactory quality, fit for purpose and as described, in line with the Consumer Rights Act 2015. We are not liable for losses that were not foreseeable, or that result from using a product other than as directed. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

8. Reviews and website content

All content on this website is owned by or licensed to Avanak Industries Ltd. Customer reviews reflect the views of the individuals who wrote them.

9. Privacy

We handle your personal information in line with our Privacy Policy.

10. Changes to these terms

We may update these terms from time to time. The version in force when you place your order will apply to that order.

11. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

12. Company information

NanaCare is a trading name of Avanak Industries Ltd, registered in England and Wales, company number 13431212.